How AI is accelerating Salesforce development in WSOY’s environment
Over a year of AI-assisted Salesforce development: what changed and what didn’t? Ceili has been
28.9.2026
SALESFORCE SUMMIT PARTNER · FROM FINLAND
Salesforce CRM for Sales Management
Predictable sales
Salesforce Sales Cloud (Agentforce Sales) is a CRM system that brings your customer data, sales pipeline and forecasts together in one place.
Ceili is a Salesforce Summit Partner that has delivered Salesforce implementations for companies in Finland since 2015. We build Sales Cloud, automations and Agentforce AI agents so your salespeople spend less time on routine work and your management sees the sales situation in real time.
Briefly
- We deliver new Sales Cloud implementations, renew existing Salesforce environments and migrate data from other CRM systems.
- We add Agentforce agents and other AI solutions where they save salespeople’s time or support sales management – and we monitor and develop them after go-live.
- We build your sales pipeline, forecasting, reporting, automations and integrations – for example with your ERP system.
- We keep the project and expectations clear, and tailor the scope together with you.
Salesforce Summit Partner
Salesforce’s highest partner tier
100+
Salesforce certifications (Trailhead)
Key Flag
Service produced in Finland
4.9 / 5
Salesforce surveys, 2026
COMMON SALES MANAGEMENT CHALLENGES
When sales data is scattered, managing sales is guesswork
Do these sales challenges sound familiar? We help you choose the combination of Salesforce features that fits your business and your users. Use cases are always defined together with you.
Customer knowledge lives in salespeople's heads
When a salesperson leaves or is away, the customer history and everything agreed with the customer goes with them.
You have a CRM, but nobody uses it
For salespeople, the system feels like admin work that gives nothing back.
There's a gap between marketing and sales
Leads generated by marketing don’t reach the right salesperson in time – and there’s no visibility into how they are followed up.
Reporting takes too much time
The figures management asks for, or that sales meetings need, are collected manually from Excel or from several different sources.
AI sounds promising – but where do you start?
AI agents are offered from every direction, but without data and evidence, and a right partner it’s hard to judge the real benefit.
WHAT SALESFORCE CRM SOLVES?
One system for everyday selling and sales management
You don’t have to build everything at once. Together we choose the parts that bring the most value right now – and expand step by step.
SALES CLOUD
Sales pipeline and forecasts
Sales stages follow the way you actually sell. Forecasts update directly from opportunities – no separate Excel work.
SALES CLOUD · DATA 360
All customer data in one place
Accounts, contacts, quotes, meetings and emails in one view, shared by the whole team.
AGENTFORCE SALES
AI agents that support your salespeople
An agent prepares meetings, summarises the account situation and drafts the next message. The salesperson makes the decisions.
REPORTS · TABLEAU NEXT
Reporting and sales management
Dashboards that show pipeline development, won deals and team status at a glance.
FLOW AUTOMATIONS
Sales automation
Lead routing, reminders, approval processes and quote generation run automatically.
INTEGRATIONS
ERP and other systems
Salesforce is connected to your ERP and other external systems, so information doesn’t stay in silos.
WHERE DO YOU START?
Three common starting points
01
NEW IMPLEMENTATION
Salesforce CRM for the first time
If your company hasn’t used a CRM before, we define your sales processes, build Sales Cloud around your needs and train your users.
02
CRM MIGRATION
Moving from another CRM to Salesforce
We migrate your data from HubSpot, Microsoft Dynamics, Pipedrive or Excel. Data is cleaned before migration, and Salesforce is built around your requirements – not as a copy of your old system.
03
SALESFORCE RE-START
Your current Salesforce isn't working for you
We assess your current environment, data quality and how the system is used. We tell you straight what should be fixed, what should be rebuilt – and whether your setup is ready for AI.
WHO TRUSTS US
Our customers
"There are Salesforce projects, and then there are Ceili projects."
Tuukka Palokangas, Business Director, LämpöYkkönen
4.9/5
Salesforce customer satisfaction surveys
SALESFORCE BENEFITS BY ROLE
What does Salesforce CRM change for each role?
Sales director
An up-to-date sales forecast, a transparent view of how the pipeline is moving and team status – without a separate reporting round.
Salesperson
Less data entry, meetings prepared in advance and a clear list of next steps.
Management
A reliable view of cash flow and growth – and customer data that stays with the company.
IT and Salesforce admins
A controlled, documented and secure environment, plus a partner for daily support and further development.
EXPERIENCES WITH CEILI
Results you can see in our customers' everyday work
A system succeeds when people can do their work better and leadership can see what is happening in the business. That’s why Ceili’s customer stories describe the problem, the solution and the benefit – not just the product that was implemented.
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“Now we have an authentic overall picture of sales opportunities and their development. Predictability and transparency are on a completely different level when you don’t have to call different people and ask about the situation of sales opportunities. In retrospect, it seems crazy now.”
Markus Rekonen, Sales Director, Saalasti Oy
4,9/5
Salesforce customer satisfaction surveys
LET'S TALK
What should change in the way you manage sales?
In a 45-minute call, we go through your sales process, systems and goals. We’ll tell you directly whether your next step is a new Salesforce implementation or a re-start of your current environment.
AI IN SALES
AI does the groundwork, salespeople make the decisions
Salesforce AI features and Agentforce agents work on top of your customer data, so their value depends on data quality. That’s why data modelling is one of the first steps in every Ceili project.
We don’t build agents for the sake of it. Together we identify where AI saves the most time – and after go-live, we monitor and improve the agents.
ONGOING PARTNERSHIP AND SUPPORT SERVICES
Salesforce development doesn't end at go-live
Your Salesforce environment should keep evolving after go-live. Ceili provides tailored support, maintenance and development through a named expert or team – continuously or as needed. We can also take over a Salesforce environment that someone else has built.
✓
Admin support and AI training
✓
Small development, automations and AI agents
✓
Roadmap and use-case prioritisation
✓
Error handling and agent troubleshooting
✓
Release updates and new AI features
✓
Salesforce Re-Start and AI readiness assessment
FAQ / UKK
The frequently asked questions section answers the questions we’re asked most often.
Ceili is a Finnish Salesforce partner that delivers Salesforce implementation projects and provides support services. Our clients operate in Finland and globally.
Salesforce implementation projects can include CRM implementations, marketing automation solutions, customer service solutions, reseller portals or e-commerce solutions. We also integrate Salesforce so that it works closely with your other systems.
You can read more about us on our Company page.
Searching for “Ceili” may also bring up an Irish dance, but that’s one area where we have no expertise. 🙂
Yes. Ceili is a Salesforce Summit partner, the highest tier of the Salesforce partner programme. We have been part of the programme since 2015.
Summit status is based on factors including the number of certified experts, the scope of projects delivered and customer satisfaction. In Salesforce’s 2026 customer satisfaction survey, we received an excellent score of 4.9/5. You can check our partner status in the Salesforce partner directory.
- Ceili helps define the business needs that shape how your Salesforce environment is structured
- Ceili builds Salesforce to match each client’s specific business needs
- Ceili takes the organisation’s growth goals into account and builds a solution that serves future needs
- In our projects, we introduce Salesforce’s AI tools (Agentforce) into organisations’ environments and build AI agents to make their work easier
- Alongside implementation projects, Ceili provides support services and ongoing development
- We support organisations during the roll-out phase so the new systems are adopted effectively
- Ceili helps organisations understand their Salesforce licence needs in relation to their business
Every Salesforce project is priced individually, based on what it includes, how much support is needed and the size of the project. Pricing depends on factors such as the number of Clouds and other features to be implemented, integration needs, data migration, training, customisation and the project’s architecture. We’re happy to talk through your Salesforce needs, after which we can put together a quote for you. Our pricing is based on years of experience across different kinds of projects and industries. You can get in touch with us to receive a quote!
Yes. Many of our projects involve integrations, and we have extensive experience with them. Although Salesforce is a broad, versatile platform that gives you a 360-degree view of your customers, it often still needs to be integrated with industry-specific solutions, ERP or other external systems. Salesforce offers excellent marketing platforms and tools, but integration with external marketing platforms is also possible.
The organisation’s commitment is essential to a successful Salesforce project. The organisation needs a project manager who drives the project forward on its side and coordinates the overall project together with Ceili’s project manager. Representatives from the organisation’s different business areas are also needed, so that the Salesforce solution is built to serve every unit. The organisation’s team should set aside time for requirements workshops, user training, testing and internal work. When the organisation is committed and reserves enough time for the project, the project is more likely to achieve its goals.
You can read about other organisations’ experiences of Salesforce projects on our Customer cases page.
Ceili is a Salesforce Summit partner, meaning a partner at the highest tier, and a major Salesforce partner in Finland. Ceili focuses entirely on Salesforce technology.
The competitive landscape keeps changing, and some competitors work with other technologies alongside Salesforce. Ceili ranks among the top 3 Salesforce partners in Finland (RevenueBase, 2026) and is a trusted partner for Salesforce implementations, ongoing development and support services.
Salesforce®, Sales Cloud® and others are trademarks of salesforce.com, inc. and are used here with permission.