How AI is accelerating Salesforce development in WSOY’s environment
Over a year of AI-assisted Salesforce development: what changed and what didn’t? Ceili has been
28.9.2026
SALESFORCE SUMMIT PARTNER · FROM FINLAND
Salesforce services from implementation to continuous development
Ceili's services cover the whole Salesforce lifecycle
Ceili is a Finnish Salesforce Summit Partner. We deliver Salesforce implementations, provide support, maintenance and continuous development services, build tailored solutions and implement Agentforce AI solutions.
We can also help when your current CRM isn’t working the way it should.
CEILI'S SERVICES
What we do at Ceili
Ceili focuses solely on Salesforce. We design, build and develop Salesforce solutions for sales, marketing, customer service, reporting and AI.
Our services cover the whole lifecycle: implementing a new environment, ongoing support and continuous development, tailored solutions and integrations, and our Re-Start service for environments that haven’t delivered the expected benefits. We always start from the business need, not from a single product.
Our customers come from manufacturing, media, energy, waste management, professional services, health and social care, and non-profit organisations.
Company
Ceili Oy, a Finnish Salesforce consultancy
Partnership
Salesforce Summit Partner, partner since 2015
Expertise
100+ Salesforce certifications
Customer satisfaction
4,9 / 5 (Salesforce customer satisfaction survey, 2026)
Offices
Tampere, Jyväskylä and Helsinki
Service languages
Finnish and English
Contact
CEILI'S SERVICE MODELS
Four ways to use Salesforce
Whether you’re facing a new implementation, developing an existing environment or fixing a project that went wrong, our team is with you every step of the way.
01
Salesforce implementation projects
When you’re introducing Salesforce or extending it to new functions.
- Sales, customer service, marketing and portals
- Process design together with the business
- Data migration and integrations
- Agile, collaborative delivery
- Admin training and user guides
02
Support, maintenance and continuous development
When Salesforce is already in use and you want it to evolve with your business.
- Admin and end-user support
- Troubleshooting and change requests
- Small development, automations, reports and agents
- Integration monitoring and release updates
- Roadmap and service meetings
03
Tailored solutions and integrations
When standard features aren’t enough or Salesforce needs to connect to other systems.
- Apex development, Flow automations and custom objects
- Integrations with Netvisor, Procountor and ERP systems, among others
- MuleSoft-, Heroku- ja API solutions
- AgentExchange (AppExchange) apps, such as Ceili GoPDF
- Invoicing, contract and order solutions
04
Salesforce Re-Start
When your current CRM isn’t serving you as it should, people aren’t using it or development has stalled.
- Mapping the current state and goals
- Technical system analysis
- User interviews and a user survey
- Licence and data quality assessment
- A concrete plan for fixes and further development
"There are Salesforce projects, and then there are Ceili projects."
Tuukka Palokangas, Business Director, LämpöYkkönen
4.9/5
Salesforce customer satisfaction surveys
"Providing the best customer experience is not possible when sales and marketing operate in different systems. By adding marketing capabilities on top of our existing Salesforce CRM, we bridge the data gap and help to deliver better services to our customers. Ceili was an easy choice; from the first meeting we knew that their team was professional, reliable, and would be a pleasure to work with.”
Maxim Goreansky, Digital Marketing Lead, Helvar
4.9/5
Salesforce customer satisfaction surveys
SALESFORCE SOLUTIONS
Salesforce solutions our customers are investing in now
We help you choose the right combination of Salesforce solutions for your business and your users. Use cases are always defined together.
Salesforce CRM and sales management
Agentforce Sales · Sales Cloud
Salesforce CRM brings customer data, the sales pipeline and forecasts together in one system, so you can lead your sales team with up-to-date information.
As a Salesforce Summit partner, Ceili delivers Sales Cloud implementations. We build automations and Agentforce agents that support your salespeople, so there is less routine work and more time for customers.
Automated and personalised marketing
Agentforce Marketing · Marketing Cloud
Salesforce Marketing Cloud is a marketing automation platform for segmenting audiences, personalising messages and building customer journeys on shared customer data. When marketing and sales work on the same platform, no information falls through the cracks.
Ceili designs and implements a solution that supports lead generation without separate data silos.
Reporting and data-driven management
Tableau Next
Tableau Next is Salesforce’s analytics platform. It brings metrics and AI-powered insights directly into the work where decisions are made. A shared semantic layer means the whole organisation calculates and interprets figures the same way.
Ceili helps you build reporting and the AI solutions that support it, so you can move from insight to decision and from decision to action.
Agentforce and AI solutions
Agentforce · AI
Agentforce is Salesforce’s platform for building AI agents that work directly on your CRM data and processes. In addition to Agentforce, Ceili uses a range of other AI solutions and tools.
We always start by defining the business need. Together we choose the use cases, make sure the data quality is right and build agents securely into everyday processes. We don’t sell agents for the sake of agents – we assess the need case by case.
A unified data foundation
Data 360 · Data Cloud
Salesforce Data 360 (formerly Data Cloud) unifies customer data from different systems into one reliable data foundation. Sales, marketing, customer service, analytics and AI agents are all built on it. Agentforce and personalisation only work reliably on unified data, which is why Data 360 is often the first step.
Ceili helps you build a sustainable data model that supports future development and gives your AI solutions a solid foundation.
A PARTNER FOR THE WHOLE JOURNEY
How we put change into practice
AI speeds up solution development. But business value only comes when people understand the change, take part in the design and adopt a new way of working. That’s why we look at people, processes, data, the platform and agents as one whole.
01
We set a shared direction
Together we define the goals, the most important use cases and how we’ll measure the change.
02
We design together
We involve management, users, admins and the project team in defining the requirements.
03
We connect the dots
We bring together processes, Salesforce solutions, data, integrations and the agents you need.
04
We turn the plan into practice
We support and guide adoption, learning, follow-up and continuous development
AI is a professional's tool for us
AI supports our work from design to build, testing and documentation, but our experts always make the decisions and are accountable for the solutions. That gives you a transparent delivery without compromising on quality, and a solution built specifically for your business.
EXPERIENCES WITH CEILI
Results you can see in our customers' everyday work
A system succeeds when people can do their work better and leadership can see what is happening in the business. That’s why Ceili’s customer stories describe the problem, the solution and the benefit – not just the product that was implemented.
Marketing Cloud Next implementation: how the project unfolds with Ceili
Ceili has delivered numerous Salesforce Marketing Cloud Next and Data 360 implementations for organizations across
18.9.2026
Helvar’s marketing covers the entire customer lifecycle with Salesforce Marketing Cloud
Helvar is a Finnish technology company that develops intelligent lighting solutions by combining lighting, data,
15.4.2026
WHO TRUSTS US
Our customers
LET'S TALK
What should work better in your everyday business?
Let’s go through your goals, current environment, processes and users’ needs. Together we’ll look at whether the right next step is planning your AI transformation, a new Salesforce solution, an Agentforce use case or continuous development of your current environment.
Miika Hirvonen
Sales Manager
Your sales contact
miika.hirvonen@ceili.fi
+358 40 163 1193
Sami Kettunen
Partner, CEO
Your sales contact
sami.kettunen@ceili.fi
+358 50 386 5555
Jani Nurminen
Partner, Salesforce Architect
Your sales contact
jani.nurminen@ceili.fi
+358 40 571 3981
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