How AI is accelerating Salesforce development in WSOY’s environment
Over a year of AI-assisted Salesforce development: what changed and what didn’t? Ceili has been
28.9.2026
SALESFORCE SUMMIT PARTNER · FROM FINLAND
Your trusted Salesforce Summit Partner in AI transformation
We help organisations bring together people, processes, AI, data and Salesforce technology into change that works. With years of hands-on experience, we guide you through the AI transformation.
Ceili is a trusted Salesforce Summit Partner from planning and implementation to continuous development.
Salesforce Summit Partner
Salesforce’s highest partner tier
100+
Salesforce certifications (Trailhead)
Key Flag
Service produced in Finland
4.9 / 5
Salesforce surveys, 2026
CEILI'S SERVICES
Salesforce solutions our customers are investing in now
We help you choose the right combination of Salesforce solutions for your business and your users. Use cases are always defined together.
Salesforce CRM and sales management
Agentforce Sales · Sales Cloud
Salesforce CRM brings customer data, the sales pipeline and forecasts together in one system, so you can lead your sales team with up-to-date information.
As a Salesforce Summit partner, Ceili delivers Sales Cloud implementations. We build automations and Agentforce agents that support your salespeople, so there is less routine work and more time for customers.
Automated and personalised marketing
Agentforce Marketing · Marketing Cloud
Salesforce Marketing Cloud is a marketing automation platform for segmenting audiences, personalising messages and building customer journeys on shared customer data. When marketing and sales work on the same platform, no information falls through the cracks.
Ceili designs and implements a solution that supports lead generation without separate data silos.
Reporting and data-driven management
Tableau Next
Tableau Next is Salesforce’s analytics platform. It brings metrics and AI-powered insights directly into the work where decisions are made. A shared semantic layer means the whole organisation calculates and interprets figures the same way.
Ceili helps you build reporting and the AI solutions that support it, so you can move from insight to decision and from decision to action.
Agentforce and AI solutions
Agentforce · AI
Agentforce is Salesforce’s platform for building AI agents that work directly on your CRM data and processes. In addition to Agentforce, Ceili uses a range of other AI solutions and tools.
We always start by defining the business need. Together we choose the use cases, make sure the data quality is right and build agents securely into everyday processes. We don’t sell agents for the sake of agents – we assess the need case by case.
A unified data foundation
Data 360 · Data Cloud
Salesforce Data 360 (formerly Data Cloud) unifies customer data from different systems into one reliable data foundation. Sales, marketing, customer service, analytics and AI agents are all built on it. Agentforce and personalisation only work reliably on unified data, which is why Data 360 is often the first step.
Ceili helps you build a sustainable data model that supports future development and gives your AI solutions a solid foundation.
WHO TRUSTS US
Our customers
"There are Salesforce projects, and then there are Ceili projects."
Tuukka Palokangas, Business Director, LämpöYkkönen
4.9/5
Salesforce customer satisfaction surveys
A PARTNER FOR THE WHOLE JOURNEY
How we put change into practice
AI speeds up solution development. But business value only comes when people understand the change, take part in the design and adopt a new way of working. That’s why we look at people, processes, data, platform and agents as one whole.
01
We set a shared direction
Together we define the goals, the most important use cases and the metrics for the change.
02
We design together
We involve leadership, users, admins and the project team in defining the solution.
03
We build a working whole
We bring together processes, Salesforce solutions, data, integrations and the agents you need.
04
We put the change into practice
We support and guide implementation, learning, monitoring and continuous development.
AI is a professional's tool for us
AI supports our work from design to build, testing and documentation, but every solution is made and owned by our experts. This gives you transparent delivery, with no compromise on quality, and a solution built specifically for your business.
CONTINUOUS DEVELOPMENT, PARTNERSHIP AND SUPPORT
Salesforce development doesn't end at go-live
Your Salesforce environment should keep evolving with you – not stop at go-live. We provide support, maintenance and continuous development tailored to your needs, with a named expert or team, on a regular basis or as needed. We can also take over an existing Salesforce environment, even if we didn’t implement it.
✓
Admin support and AI skills training
✓
Small development, automations and AI agents
✓
Roadmap and use-case prioritisation
✓
Error resolution and AI agent troubleshooting
✓
Release updates and new AI features
✓
Salesforce Re-Start and AI readiness assessment
EXPERIENCES WITH CEILI
Results you can see in our customers' everyday work
A system succeeds when people can do their work better and leadership can see what is happening in the business. That’s why Ceili’s customer stories describe the problem, the solution and the benefit – not just the product that was implemented.
Marketing Cloud Next implementation: how the project unfolds with Ceili
Ceili has delivered numerous Salesforce Marketing Cloud Next and Data 360 implementations for organizations across
18.9.2026
Helvar’s marketing covers the entire customer lifecycle with Salesforce Marketing Cloud
Helvar is a Finnish technology company that develops intelligent lighting solutions by combining lighting, data,
15.4.2026
”The Ceili team provided exactly the kind of support that we needed, acting not only as a Marketing Cloud expert, but also as a proactive consultant for improving our ways of working as a commercial team. I couldn’t recommend them more and I’m excited to continue our collaboration together.”
Maxim Goreansky, Digital Marketing Lead, Helvar
4.9/5
Salesforce customer satisfaction surveys
LET'S TALK
What should work better in your everyday business?
Let’s go through your goals, current environment, processes and users’ needs. Together we’ll look at whether the right next step is planning your AI transformation, a new Salesforce solution, an Agentforce use case or continuous development of your current environment.
Miika Hirvonen
Sales Manager
Your sales contact
miika.hirvonen@ceili.fi
+358 40 163 1193
Sami Kettunen
Partner, CEO
Your sales contact
sami.kettunen@ceili.fi
+358 50 386 5555
Jani Nurminen
Partner, Salesforce Architect
Your sales contact
jani.nurminen@ceili.fi
+358 40 571 3981
Salesforce®, Sales Cloud® and others are trademarks of salesforce.com, inc. and are used here with permission.