Salesforce support, maintenance and continuous development
Need Salesforce support after go-live?
Salesforce development doesn’t end at go-live. Ceili supports your admins in their everyday work, develops Salesforce as the needs of your sales, marketing and customer service evolve, and builds AI-powered solutions with Agentforce.
If a previous CRM project hasn’t delivered results, our Re-Start service gets it back on track.
What does Ceili offer?
Salesforce admin support and maintenance, continuous development and Re-Start
Contract model
A support agreement tailored to your needs
Who is it for?
Admins and end users – for any Salesforce solution, including those implemented by another partner
Satisfaction
4.9 / 5 (Salesforce customer satisfaction survey 2026)
Languages
Finnish and English
Contact
SALESFORCE SUPPORT
A support team that knows your Salesforce
Our Support team responds quickly when you need help and proactively tells you what new Salesforce features could mean for you.
"Ceili’s experts have made a big impression on me. They genuinely want to dig into our development needs, and together with us they have created a solid roadmap for the development work. Communication is also straightforward and proactive. Our most important goals – speed of development and quality of delivery – have been met just as we hoped."
Erika Warpenius, Systems Development Manager, Kaleva Media
4,9/5
Salesforce customer satisfaction surveys
SALESFORCE SUPPORT, CONTINUOUS DEVELOPMENT OR RE-START?
Which Salesforce service fits your situation?
Ceili provides Salesforce support so your admins and end users get the most out of your Salesforce environment and issues are resolved quickly. Our continuous development services keep your Salesforce environment maintained and evolving with your business. Re-Start helps when a Salesforce implementation – done in-house or by another partner – hasn’t met its goals.
Salesforce is in use and working
Admin support and maintenance
When your admins need support, troubleshooting, answers, small enhancements and training in their everyday work.
You want to get more out of Salesforce
Continuous development
When you need new capabilities such as integrations, processes, use cases, and AI agents or AI features.
Salesforce isn’t delivering the results you expected
Re-Start
When the system isn’t being used, doesn’t match your processes or doesn’t work as expected.
SUPPORT AND MAINTENANCE
Salesforce admin support services
Ceili’s admin support is a support agreement built around your needs, with resourcing agreed to match them. Our Support team helps your admins with configuration and with serving end users, builds tailored solutions that keep the system running smoothly, and responds quickly when help is needed.
Support services can include
- Support for admins and, when needed, end users
- Small enhancements
- Complex reports
- Integration monitoring
- Training for new users
- Proactive updates on new Salesforce features
CONTINUOUS DEVELOPMENT
Salesforce continuous development
With continuous development, Salesforce keeps pace with your business. Ceili develops new features, integrations and AI solutions in an agile way, and our service can be combined with any Salesforce solution.
Once Salesforce has been in use for a while, its possibilities become clearer and new ideas emerge from everyday work. If you lack the time, resources or expertise to put them into practice, we can help.
Continuous development can include
- New features
- Integrations
- AI solutions and Agentforce agents
- Environment optimisation
- Strategic planning
- Larger use cases and processes
Cross Wrap moved to Ceili for Salesforce support
How did Cross Wrap find the support and continuous development partner its Salesforce environment needed?
RE-START · GET YOUR SALESFORCE BACK ON TRACK
Salesforce Re-Start
Re-Start is Ceili’s service for Salesforce environments where a CRM project hasn’t delivered the expected results. We find out why the system isn’t serving you or working as it should, and make a concrete proposal for solving the problems and getting your CRM to serve your business.
How do you know your CRM needs help?
- Your people aren’t using the system correctly or actively enough
- Your CRM doesn’t match your processes, or your processes have changed without the system being updated
- You don’t have a Salesforce partner
- Your current partner can’t take the system forward
- Development and support requests move too slowly
- You have no support service
- Your data quality is poor
- The system has been developed piecemeal, and the architecture has deteriorated
- Your licences and licence types haven’t been optimised
- Nobody in your organisation owns Salesforce
LET'S TALK
Do you need Salesforce support?
In 45 minutes, we’ll go through your current situation and goals. Based on the conversation, we can agree on next steps and, for example, prepare a quote.
