Ceili’s frequently asked questions

Ceili is a Finnish Salesforce partner that delivers Salesforce implementation projects and provides support services. Our clients operate in Finland and globally.

Salesforce implementation projects can include CRM implementations, marketing automation solutions, customer service solutions, reseller portals or e-commerce solutions. We also integrate Salesforce so that it works closely with your other systems.

You can read more about us on our Company page.

Searching for “Ceili” may also bring up an Irish dance, but that’s one area where we have no expertise. 🙂

Yes. Ceili is a Salesforce Summit partner, the highest tier of the Salesforce partner programme. We have been part of the programme since 2015.

Summit status is based on factors including the number of certified experts, the scope of projects delivered and customer satisfaction. In Salesforce’s 2026 customer satisfaction survey, we received an excellent score of 4.9/5. You can check our partner status in the Salesforce partner directory.

1. Ceili helps define the business needs that shape how your Salesforce environment is structured
2. Ceili builds Salesforce to match each client’s specific business needs
3. Ceili takes the organisation’s growth goals into account and builds a solution that serves future needs
4. In our projects, we introduce Salesforce’s AI tools (Agentforce) into organisations’ environments and build AI agents to make their work easier
5. Alongside implementation projects, Ceili provides support services and ongoing development
6. We support organisations during the roll-out phase so the new systems are adopted effectively
7. Ceili helps organisations understand their Salesforce licence needs in relation to their business

Every Salesforce project is priced individually, based on what it includes, how much support is needed and the size of the project. Pricing depends on factors such as the number of Clouds and other features to be implemented, integration needs, data migration, training, customisation and the project’s architecture. We’re happy to talk through your Salesforce needs, after which we can put together a quote for you. Our pricing is based on years of experience across different kinds of projects and industries. You can get in touch with us to receive a quote!

Yes. Many of our projects involve integrations, and we have extensive experience with them. Although Salesforce is a broad, versatile platform that gives you a 360-degree view of your customers, it often still needs to be integrated with industry-specific solutions, ERP or other external systems. Salesforce offers excellent marketing platforms and tools, but integration with external marketing platforms is also possible.

The organisation’s commitment is essential to a successful Salesforce project. The organisation needs a project manager who drives the project forward on its side and coordinates the overall project together with Ceili’s project manager. Representatives from the organisation’s different business areas are also needed, so that the Salesforce solution is built to serve every unit. The organisation’s team should set aside time for requirements workshops, user training, testing and internal work. When the organisation is committed and reserves enough time for the project, the project is more likely to achieve its goals.

You can read about other organisations’ experiences of Salesforce projects on our Customer cases page.

Ceili is a Salesforce Summit partner, meaning a partner at the highest tier, and a major Salesforce partner in Finland. Ceili focuses entirely on Salesforce technology.

The competitive landscape keeps changing, and some competitors work with other technologies alongside Salesforce. Ceili ranks among the top 3 Salesforce partners in Finland (RevenueBase, 2026) and is a trusted partner for Salesforce implementations, ongoing development and support services.