How AI is accelerating Salesforce development in WSOY’s environment
Over a year of AI-assisted Salesforce development: what changed and what didn’t? Ceili has been
28.9.2026
SALESFORCE SUMMIT PARTNER · FROM FINLAND
Salesforce implementation
Salesforce implementation: benefits, solutions and steps
Ceili is a Finnish Salesforce Summit Partner, and Salesforce and CRM implementation projects are our core expertise.
We plan, build and develop Salesforce for your sales, marketing and customer service. We’re with you from the first scoping workshop through go-live and on into ongoing support. We build Agentforce and other AI solutions for our clients.
We have delivered Salesforce implementations for manufacturing, media, energy, construction, waste management, real estate and non-profit organisations.
What does Ceili do?
Salesforce implementation, CRM implementation and continuous development
Expertise
100+ Salesforce certifications
Partner level
Salesforce Summit Partner (highest partner tier)
Satisfaction
4.9 / 5 (Salesforce customer satisfaction survey 2026)
Languages
Finnish and English
Contact
SALESFORCE IMPLEMENTATION
What are the benefits of Salesforce implementation?
Salesforce brings your sales, marketing, customer service and other business data onto one platform. Customer data no longer lives in silos, and leadership can follow progress toward goals on comprehensive dashboards.
01
Transparent data and goal tracking
Track progress toward your organisational goals from one reliable source.
02
One platform for the whole organisation
Every team works from the same data, even across time zones.
03
No dependence on individuals
All customer data stays with the organisation when people change roles.
04
Real-time sales forecasting
Forecast sales and follow results as they happen.
05
Improved processes
Unified CRM processes cut unnecessary costs and make sure nothing falls through the cracks between teams.
06
A CRM built around how you work
The system is tailored to your processes, not the other way round.
07
Fast time to value
Salesforce is up and running quickly after the purchase decision.
08
Room to grow
Extend the platform to marketing, partner portals, invoicing, contracts and warranty management.
"There are Salesforce projects, and then there are Ceili projects."
Tuukka Palokangas, Business Director, LämpöYkkönen
4.9/5
Salesforce customer satisfaction surveys
CEILI'S SERVICES
Which Salesforce solutions should you combine?
We help you choose the right combination for your business and your users. Use cases are always defined together with you.
Salesforce CRM and sales management
Agentforce Sales · Sales Cloud
Salesforce CRM brings customer data, the sales pipeline and forecasts together in one system, so you can lead your sales team with up-to-date information.
As a Salesforce Summit Partner, Ceili delivers Sales Cloud implementations. We build automations and Agentforce agents that support your salespeople, so there is less routine work and more time for customers.
Automated and personalised marketing
Agentforce Marketing · Marketing Cloud
Salesforce Marketing Cloud is a marketing automation platform for segmenting audiences, personalising messages and building customer journeys on shared customer data. When marketing and sales work on the same platform, no information falls through the cracks.
Ceili designs and implements a solution that supports lead generation without separate data silos.
Reporting and data-driven management
Tableau Next
Tableau Next is Salesforce’s analytics platform. It brings metrics and AI-powered insights directly into the work where decisions are made. A shared semantic layer means the whole organisation calculates and interprets figures the same way.
Ceili helps you build reporting and the AI solutions that support it, so you can move from insight to decision and from decision to action.
Agentforce and AI solutions
Agentforce · AI
Agentforce is Salesforce’s platform for building AI agents that work directly on your CRM data and processes. In addition to Agentforce, Ceili uses a range of other AI solutions and tools.
We always start by defining the business need. Together we choose the use cases, make sure the data quality is right and build agents securely into everyday processes. We don’t sell agents for the sake of agents – we assess the need case by case.
A unified data foundation
Data 360 · Data Cloud
Salesforce Data 360 (formerly Data Cloud) unifies customer data from different systems into one reliable data foundation. Sales, marketing, customer service, analytics and AI agents are all built on it. Agentforce and personalisation only work reliably on unified data, which is why Data 360 is often the first step.
Ceili helps you build a sustainable data model that supports future development and gives your AI solutions a solid foundation.
A PARTNER FOR THE WHOLE JOURNEY
What are the steps of a Salesforce implementation project?
AI speeds up development, but business value only comes when people understand the change, help shape it and adopt a new way of working. That’s why we look at people, processes, data, the platform and agents as one whole.
01
Scoping and goals
In workshops, we map your current processes, systems and ways of working. Then we agree on what Salesforce should achieve and how we’ll measure success.
Outcome: a complete picture of the solution and a project plan
02
Solution design
We agree on roles, the timeline and ground rules. Needs are written as user stories and prioritised together, and we design the data model, integrations and data migration.
Outcome: a prioritised action plan and an approved solution design
03
Iterative build in sprints
Every sprint ends with something finished to see. You give feedback along the way, so there are no surprises at the end.
Outcome: agile, goal-driven progress
04
Testing and data migration
We test the solution ourselves first. Then you run user acceptance testing with ready-made test cases. Data from your old system is migrated in a planned, controlled way.
Outcome: an approved solution and a tested data migration
05
Training and go-live
We train admins and end users with your own processes and data, and we support you through the first days in production.
Outcome: Salesforce live and users comfortable with the new CRM
06
Support and continuous development
After enhanced go-live support, responsibility moves to Ceili’s Support team. We keep developing Salesforce according to a jointly agreed roadmap.
Outcome: ongoing support and a Salesforce that grows with your business
A named project manager from day one
Every implementation has a named Ceili project manager or lead who is accountable for schedule, budget and quality. You’ll always know where things stand.
AI is our experts’ tool, not their replacement
AI supports our design, build, testing and documentation work, but our experts make the decisions and own the solutions. The result is a transparent implementation, with no compromise on quality, built for your business.
EXPERIENCES WITH CEILI
Results you can see in our customers' everyday work
A system succeeds when people can do their work better and leadership can see what is happening in the business. That’s why Ceili’s customer stories describe the problem, the solution and the benefit – not just the product that was implemented.
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LET'S TALK
What should work better in your everyday business?
Let’s go through your goals, current environment, processes and users’ needs. Together we’ll look at whether the right next step is planning your AI transformation, a new Salesforce solution, an Agentforce use case or continuous development of your current environment.
Miika Hirvonen
Sales Manager
Your sales contact
miika.hirvonen@ceili.fi
+358 40 163 1193
Sami Kettunen
Partner, CEO
Your sales contact
sami.kettunen@ceili.fi
+358 50 386 5555
Jani Nurminen
Partner, Salesforce Architect
Your sales contact
jani.nurminen@ceili.fi
+358 40 571 3981